Answers to common questions about WipFrag subscriptions, WipWare Analysis Credits, UAV and orthomosaic analysis, MailFrag, software use, troubleshooting, and support.
Current pricing is available on our webstore.
| Annual Subscription | WipWare Analysis Credits | MailFrag | |
| Best for | Regular or day-to-day WipFrag use | Occasional or project-based analysis | Having WipWare complete the analysis |
| Standard image analysis | Unlimited | 1 credit per image | 3 credits per image |
| UAV/orthomosaic analysis | Unlimited | Minimum 3 credits, based on area | Minimum 9 credits, based on area |
| Offline analysis | Yes | Internet required when applying the credit | Internet required for submission |
| Duration | 1 year | Credits do NOT expire | — |
For more information about WipFrag, you can also visit our YouTube channel. Tutorial videos are available on a variety of WipFrag topics.
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Subscriptions
How much does a WipFrag subscription cost?
The current pricing for a WipFrag Annual Subscription is available on our webstore and provides unlimited WipFrag analyses during the subscription period.
For a formal quotation or purchase order, contact WipWare or your regional WipWare representative.
Is a WipFrag subscription perpetual?
No. A WipFrag subscription is an annual license valid for one year.
When the subscription expires, it can be renewed for another year or you can continue using WipFrag on a pay-per-use basis with WipWare Analysis Credits.
Analyses that have already been unlocked remain available after the subscription expires.
Does a WipFrag subscription renew automatically?
No. WipFrag subscriptions do NOT automatically renew.
When your subscription period ends, a new subscription can be purchased if you want to continue unlimited analysis.
What is included with a WipFrag subscription?
A WipFrag Annual Subscription provides unlimited WipFrag analyses for one year, including standard image analysis and UAV/orthomosaic analysis.
MailFrag professional analysis is NOT included with the subscription and uses WipWare Analysis Credits separately.
What is the best license option for day-to-day WipFrag use?
For regular or day-to-day analysis, the Annual Subscription is generally the best option because it provides unlimited analyses throughout the subscription year.
For occasional analyses or individual projects, WipWare Analysis Credits provide a pay-per-use alternative.
Is a WipFrag subscription tied to one device?
No. The subscription is linked to your WipWare Account, NOT to one specific device.
A subscription can be used on up to 10 devices simultaneously.
Does WipFrag support offline analysis?
Yes. An active Annual Subscription supports offline analysis.
Internet access is still required for functions such as signing into your WipWare Account, cloud synchronization, and other online services.
What happens to my analyses if my subscription expires?
Once an analysis has been unlocked, it does NOT require another subscription or credit to reopen and review it.
An active subscription or WipWare Analysis Credits are required to unlock new analyses.
How do I request a WipFrag quotation?
Contact WipWare or your regional WipWare representative.
Include your company information, WipWare Account username if available, and whether you are interested in an Annual Subscription, WipWare Analysis Credits, or another WipWare solution.
Is a WipFrag subscription required to operate a Solo / Reflex system?
No. WipFrag also functions as the interface for Solo and Reflex systems, and the required system functionality is included with the system.
A separate WipFrag subscription or WipWare Analysis Credits are only required when using WipFrag for standalone image analysis outside the connected system.
WipWare Analysis Credits
What are WipWare Analysis Credits?
WipWare Analysis Credits provide a pay-per-use alternative to an Annual Subscription.
They are intended for customers who perform occasional analyses, have individual projects, or do NOT need unlimited day-to-day WipFrag use.
Credits can also be used for MailFrag professional analysis.
How much do WipWare Analysis Credits cost?
The current pricing for WipWare Analysis Credits is available on our webstore.
How many credits does a standard WipFrag image use?
A standard WipFrag image analysis requires 1 credit per image.
You can open and prepare the image before spending the credit. The credit is required when the analysis is unlocked and the results are generated.
What is the lowest-cost way to start analyzing my own images?
WipWare Analysis Credits are the lowest-entry paid option, allowing you to pay for individual analyses without purchasing an Annual Subscription.
Do WipWare Analysis Credits expire?
No. Purchased credits do NOT expire.
Can WipWare Analysis Credits be transferred?
Yes. Credits can be transferred between WipWare Account users.
Do WipWare Analysis Credits work offline?
No. An internet connection is required when applying a credit to unlock an analysis.
However, once the analysis has been unlocked, you can reopen and review it without spending another credit.
How do I purchase WipWare Analysis Credits?
Credits can be purchased through WipFrag from the About/Profile area by selecting the store option.
On supported mobile devices, credits can be purchased in-app. On Windows, WipFrag directs you to the WipWare Account Store.
Credits can also be purchased by purchase order. Contact WipWare or your regional WipWare representative and provide the WipWare Account username that should receive the credits.
UAV / Drone and Orthomosaic Analysis
Can WipFrag analyze UAV or drone images?
Yes. WipFrag supports UAV imagery and orthomosaic analysis for large areas such as blasts, muckpiles, stockpiles, and other suitable applications.
WipFrag can also create an orthomosaic from overlapping UAV source images.
Is UAV and orthomosaic analysis included with an Annual Subscription?
Yes. UAV and orthomosaic analyses are included with the unlimited analyses available under an active Annual Subscription.
How many WipWare Analysis Credits does a UAV or orthomosaic analysis use?
A UAV/orthomosaic analysis requires a minimum of 3 credits when using WipWare Analysis Credits.
Credit consumption is based on the area being analyzed rather than charging one credit for every source photograph used to build the orthomosaic. Larger analysis areas may require additional credits.
Do all of the source photographs used to create an orthomosaic consume a credit?
No. Credits are applied to the resulting UAV/orthomosaic analysis based on its area. You are NOT charged one credit for every individual source photograph used to construct the orthomosaic.
Do I need a physical scale object for UAV analysis?
Normally, no. The UAV orthomosaic workflow uses scale information from the aerial imagery rather than requiring a physical scale object to be placed on the material.
For recommended flight planning and image capture practices, refer to the WipFrag Image Capture and Sampling Guide.
Can WipFrag analyze a very large blast or material area?
Yes. Two common approaches can be used.
UAV / orthomosaic analysis provides coverage of a large area using overlapping aerial images.
Multiple ground-based images can also be captured across the material and combined in WipFrag to create a representative result.
The appropriate approach depends on the size of the area, site access, image resolution, and the particle sizes you need to measure.
MailFrag Professional Analysis
What is MailFrag?
MailFrag is WipWare’s professional analysis service.
You prepare and submit the image through WipFrag, and the WipWare analysis team completes the particle delineation, review, editing, and analysis for you. The completed result is returned through WipFrag.
What types of applications can I use MailFrag for?
MailFrag is commonly used for applications such as:
- blast fragmentation;
- muckpile and stockpile analysis;
- particle size distribution (PSD) measurement; and
- suitable UAV/orthomosaic analysis.
If you are unsure whether your application or imagery is suitable, contact WipWare.
Do I need to create the particle net before submitting to MailFrag?
No. Prepare the image and set the appropriate scale. The WipWare team will complete the particle delineation, editing, and analysis.
How do I submit an image to MailFrag?
Open the image in WipFrag and set the appropriate scale.
When you are ready to submit it, select MailFrag as the analysis method. The analysis will synchronize with WipWare and remain locked while it is being processed.
Multiple prepared analyses can also be selected and submitted together.
How long does MailFrag take?
Allow up to two business days for a MailFrag analysis.
Analyses are often completed sooner. You will be notified when the completed result is available.
How much does MailFrag cost?
A standard MailFrag image requires 3 WipWare Analysis Credits.
A UAV/orthomosaic MailFrag analysis requires a minimum of 9 credits, with the final requirement based on the area being analyzed.
Is MailFrag included with an Annual Subscription?
No. MailFrag is a professional analysis service and uses WipWare Analysis Credits separately, even when you have an active Annual Subscription.
Can I edit a completed MailFrag analysis?
Yes. Completed MailFrag analyses are returned locked by default to protect the particle net prepared by WipWare.
Unlock the completed analysis before making changes to the scale, particle net, or other editable analysis information.
Getting Started and Accounts
How can I try WipFrag?
Download WipFrag and create a free WipWare Account.
Demo material is available so you can explore the WipFrag analysis workflow before purchasing a subscription or credits.
If you want to test WipFrag with your own material images, contact WipWare to ask about demonstration credits.
What devices can I use WipFrag on?
WipFrag is available for Windows, iOS, and Android.
Your subscription and WipWare Analysis Credits are associated with your WipWare Account rather than one individual device.
Do I need a WipWare Account?
Yes. A free WipWare Account is required to sign into WipFrag.
Your account manages your subscription, credits, connected devices, and cloud-synchronized analyses.
However, you do NOT need a WipWare Account to use the WipFrag interface for WipWare analysis systems such as Solo and Reflex.
Can I use WipFrag without purchasing a subscription?
Yes. You can download WipFrag, create a free account, explore the demo material, and prepare your own analyses without purchasing an Annual Subscription.
A WipWare Analysis Credit or active subscription is required when you are ready to unlock results from your own analysis.
How do I purchase a subscription or credits?
Subscriptions and WipWare Analysis Credits can be purchased through the available purchasing options associated with your WipWare Account.
Purchase orders are also accepted. Contact WipWare or your regional WipWare representative.
Using WipFrag
How should I capture images for WipFrag?
Capture images that are clear, properly scaled, and representative of the material being measured.
Keep particle boundaries visible, fill the image with the material, avoid blur and difficult lighting, and use the appropriate scaling method for the image.
For detailed guidance for field images, UAVs, underground environments, lab samples, and microscopy, refer to the WipFrag Image Capture and Sampling Guide.
When is the best time to photograph outdoor material?
There is no single required time of day, although it is often possible to achieve good lighting conditions between 10 AM and 2 PM local time in non-polar regions.
Aim for even lighting that keeps particle boundaries visible. Avoid heavy shadows, strong glare, and overexposure.
Overcast conditions can work particularly well because they often provide softer, more even lighting.
Can I combine multiple WipFrag analyses?
Yes. Multiple representative analyses can be merged to produce a combined result. This is useful when several images together represent one pile, blast, sample, or material population.
Can I compare multiple WipFrag results?
Yes. WipFrag can display particle size distributions from multiple analyses together for comparison.
This can be useful for comparing different blasts, stockpiles, process stages, tests, or operating conditions.
Can WipFrag analyze materials other than blasted rock?
Yes. WipFrag can analyze suitable images of visible particles in field, laboratory, UAV, and other imaging applications.
The key requirement is that the particles of interest must be large enough and clearly visible enough to be distinguished in the image.
Can I export WipFrag results?
Yes. WipFrag can export results in formats including PDF, PNG, and CSV. Individual analyses can also be exported as WipFrag analysis files (.ANA) for archiving or sharing. This is especially useful when you want to preserve a local copy of an analysis or share the complete analysis with another WipFrag user.
Analysis and Editing
What are fusion and disintegration errors?
A fusion error occurs when two or more separate particles are incorrectly identified as one particle.
A disintegration error occurs when one particle is incorrectly divided into two or more particles.
These are the main particle-delineation errors to look for when reviewing a WipFrag particle net.
How should I edit a WipFrag particle net?
Start with WipFrag’s Deep Learning edge detection and review the resulting particle net.
Correct significant fusion and disintegration errors rather than trying to redraw every particle manually.
WipFrag includes editing tools for adding missing boundaries, removing incorrect boundaries, and correcting problem areas.
For current tool locations and detailed editing controls, refer to the WipFrag User Manual or WipFrag tutorial resources.
Do I need to manually edit every particle?
No. Manual editing is intended to correct meaningful delineation errors, NOT to redraw the entire image.
If an image consistently requires extensive correction, review the image quality, lighting, perspective, scaling, and edge-detection settings before spending significant time editing.
Why can’t WipFrag measure some of the smallest particles in my image?
WipFrag can only measure particles that are visibly resolved in the source image.
If particles are too small to distinguish clearly at the image resolution or viewing distance, they cannot be reliably delineated from that image.
For broad particle size distributions, additional closer images or another sampling approach may be required. Refer to the WipFrag Image Capture and Sampling Guide for more information.
You can also use WipFrag’s built-in calibration system to generate Swebrec, Rosin-Rammler, or xP-Fan corrected distribution curves based on real sieve data or general fines targets. Read the WipFrag User Manual for more information on this process.
Understanding WipFrag Results
Where can I learn how to interpret my WipFrag results?
The Results Interpretation Guide explains how to read the particle size distribution, D-values, statistics, histogram and size classes, specification envelope, particle shape and colour results, comparisons, calibration and other standard WipFrag outputs.
What does the WipFrag particle size distribution curve show?
The particle size distribution (PSD) curve shows cumulative percentage passing — the percentage of analyzed material smaller than a selected particle size.
For example, 80% passing 50 mm means approximately 80% of the analyzed material is smaller than 50 mm and 20% is larger.
What does DXX mean in a WipFrag result?
DXX values are percentile particle sizes. The number after D represents the percentage of analyzed material smaller than that size.
For example, D50 is the 50% passing size and D80 is the 80% passing size.
For more information on choosing and interpreting D-values, refer to the Results Interpretation Guide.
What do Xc and n mean?
Xc is the Rosin-Rammler characteristic size and is equivalent to D63.2.
n is the Rosin-Rammler uniformity coefficient. Higher values indicate a narrower, more uniform particle size distribution, while lower values indicate a broader distribution.
What does the WipFrag histogram show?
The histogram divides the analyzed material into individual size classes.
For a selected size class, WipFrag can provide information including particle count, cumulative percentage passing, cumulative percentage retained, the percentage retained within that individual class, average sphericity and specification status when a Specification Envelope has been defined.
What is sphericity?
Sphericity describes the apparent shape of the measured particles based on their length-to-width relationship.
Higher values indicate more equant particles, while lower values indicate more elongated particles. WipFrag can also show how average sphericity changes across the measured size classes.
What is the specification envelope?
The specification envelope lets you define minimum and maximum percentage-passing limits for selected size classes.
WipFrag then shows whether the measured particle size distribution falls within the user-defined target range.
BlastCast
Does WipFrag include blast prediction tools?
Yes. BlastCast uses measured WipFrag fragmentation data together with drill-and-blast parameters to model how changes to blast parameters may affect the predicted particle size distribution.
How does BlastCast work?
Start with the WipFrag result from a completed blast and enter the actual blast parameters that produced it.
Use Auto Rock Factor to calibrate the prediction to the measured fragmentation. Once calibrated, lock the Rock Factor and adjust the controllable blast parameters to compare modeled outcomes.
What do the blue and red BlastCast curves represent?
The blue curve represents the measured fragmentation from the completed WipFrag analysis.
The red curve represents the fragmentation predicted by BlastCast from the current blast parameters.
Changing the blast parameters affects the red prediction curve while the measured result remains as the reference.
Is BlastCast a replacement for blast design software or engineering judgement?
No. BlastCast is a prediction and comparison tool intended to help users explore how changes to blast parameters may affect fragmentation.
It does NOT replace qualified blast design, engineering judgement, site procedures, or applicable regulations.
Where can I learn how to use BlastCast?
Refer to the WipFrag User Manual and the BlastCast Guide for the full calibration and prediction workflow.
WipJoint
Does WipFrag include tools for rock-structure and discontinuity analysis?
Yes. WipJoint is included within WipFrag for characterizing visible discontinuity traces on exposed rock surfaces. It can be used on highwalls, quarry faces, underground development faces, stopes, outcrops, and other suitable exposed rock surfaces.
What does WipJoint measure?
WipJoint provides information about:
- apparent joint orientation;
- apparent joint spacing;
- persistence;
- estimated Rock Quality Designation (RQD); and
- apparent in-situ block size.
Does WipJoint measure true three-dimensional joint orientation?
No. WipJoint measures discontinuity traces visible on the photographed rock surface. Orientation and spacing are apparent measurements based on the exposure and viewing direction. They should not be interpreted as complete three-dimensional measurements of the underlying discontinuity planes.
Where can I learn how to use WipJoint?
Refer to the WipFrag User Manual and the WipJoint Guide for recommended image capture, analysis, interpretation, and practical applications., site procedures, or applicable regulations.
Troubleshooting
WipFrag says some TCP ports are blocked. What should I do?
On Windows, WipFrag uses some TCP ports for communication with the WipWare Account service.
If WipFrag reports that these ports are blocked:
- Allow WipFrag/WASync through Windows Defender Firewall.
- Check whether antivirus, endpoint-security, or VPN software is blocking the connection.
- Ask your IT department to allow the required WipWare Account communication through TCP ports (contact WipWare for specific port information).
- Restart WipFrag after the network or firewall changes are made.
If the warning remains, contact WipWare and capture a screenshot of the error to help with diagnosis.
Why aren’t my analyses synchronizing between devices?
Confirm that:
- your WipWare Account cloud storage is NOT full;
- each device is signed into the same WipWare Account;
- an internet connection is available;
- WipFrag is up to date; and
- WASync is NOT being blocked on Windows.
If synchronization problems continue, contact WipWare.
Do I lose my analyses if I sign out?
Signing out removes downloaded analyses from that device.
Analyses that have been synchronized remain associated with your account in the cloud and remain available on other synchronized devices.
If you have NOT synchronized an analysis file to the cloud yet, or if your changes to a file have NOT been synchronized, you will NOT keep those files or changes if you sign out.
If in doubt, you can export an .ANA file from your analysis to safely archive that file before signing out.
Support and Training
Is WipFrag training available?
Yes. WipWare provides WipFrag training and maintains tutorial and support resources for customers, educational institutions, and other users.
For training or application assistance, contact WipWare.
Where can I find WipFrag manuals and tutorials?
WipFrag provides access to resource materials such as manuals and tutorial videos. Additional product documentation and support resources are also available through the WipWare website.
How do I get technical support?
For software problems, application questions, MailFrag assistance, or training, contact WipWare.
How do I get pricing or a quotation?
For subscriptions, WipWare Analysis Credits, quotations, purchase orders, or other purchasing questions, contact WipWare or your regional WipWare representative, or visit our webstore.
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