Welcome to the WipWare Reseller Portal! As a valued partner, you have access to special resources to help you sell our solutions and support your customers:
Read informative articles about fragmentation analysis concepts, WipWare technology, and more:
Explore published research on WipWare technologies in mining and aggregates, from automated conveyor monitoring and mill feed optimization to blast fragmentation and crusher compatibility.
Explore the fundamentals of rock blasting and fragmentation, including explosive energy, burden, spacing, drilling accuracy, and how particle size measurements support blast optimization.
A practical guide to understanding particle size distribution, shape and WipFrag analysis results
Using WipFrag’s WipJoint feature to measure rock structure, map discontinuity and characterize in-situ block size
Using WipFrag’s BlastCast to predict fragmentation and optimize blasts
Answers to common questions about WipFrag subscriptions, WipWare Analysis Credits, UAV and orthomosaic analysis, MailFrag, software use, troubleshooting, and support.
Stay up to date with news articles about WipWare:
WipWare and Tecnoil celebrate more than 25 years of partnership as the Vega family’s Peruvian company marks its 30th anniversary. Their relationship has helped bring fragmentation measurement technology to major mining operations across Peru.
WipJoint is Back and Better Than Ever! We’re excited to announce the newest update to WipFrag – bringing back and modernizing one of our most powerful features: WipJoint. WipJoint was originally part of WipFrag 2.7, but never reached the full functionality we wanted for it due to limitations with what software and camera hardware could […]
Explore the people, technologies, and milestones behind WipWare’s evolution, from the pioneering development of WipFrag to modern automated material measurement systems.
WipCon 2025 brought WipWare’s international reseller network together in Montréal for three days of technical training, hands-on WipFrag and Solo challenges, strategic discussions, and memorable experiences.
WipWare welcomed its international reseller partners to Montréal for three days of product training, collaboration, and memorable experiences, including a front-row Cirque du Soleil performance.
Nearly a decade after its original installation, Rosebel Gold Mine in Suriname returned to WipWare for an upgraded Momentum 5 conveyor particle size analysis system, with commissioning support provided remotely.
Keep these tips in mind when discussing WipWare products with potential customers:
Top Benefits
Ideal Use Cases
Customer Success Highlights
Key Differentiators vs. Competition
Read frequently asked questions about general reseller obligations and benefits:
No. You generally manage your leads, but customers can choose to work with other resellers or WipWare directly. No reseller has exclusive territory unless exclusivity is explicitly included in your signed WipWare Reseller Agreement.
Please notify us as quickly as possible if this happens. If the lead came from WipWare originally, we will take over the opportunity instead and serve the customer directly. If the lead came to you directly, WipWare will offer a finder’s fee based on the scope of the project and we will take over the opportunity.
WipWare may step in to provide direct support.
Generally, you are responsible for pricing accuracy. Let WipWare know as soon as possible if this happens so that we can help remedy the situation if possible.
Shipping, handling, customs, insurance, withholding taxes, tariffs, VAT, transportation, accommodation and any other expenses which are not explicitly included in the quote and/or invoice are extra and should be charged to the customer. If the customer must add an expense like this for government or administrative reasons, it should be added to their cost, not deducted from it. Contact finance@wipware.com for further clarification.
Ensure the customer has created a WipWare Account at https://wipwareaccount.com/register.php. Do NOT send a purchase order to WipWare until you have been prepaid by the customer. Once you have been paid, send WipWare your purchase order including the WipWare Account username of the customer. The account will be activated once we receive full payment to our bank account and the customer’s username.
The warranty period begins on the earlier of the commissioning date, or 90 days from the date of invoice – whichever date comes first.
Follow WipWare’s warranty procedures; communicate issues promptly with WipWare. You may need to secure the failed or faulty components from the customer. Refer to Schedule H in your reseller agreement for more information.
Yes, but it requires WipWare’s written consent (handled case-by-case).
The agreement gives specific instructions in this case; refer to your contract with WipWare.
Only approved materials unless written consent is provided. This includes logos and product information. You are responsible to make sure you are using the latest available materials. If you need a specific resource and you can’t find it, just ask!
Yes. You must comply with all applicable laws in your territory, including packaging, labeling, and customs.
Submit reports to WipWare with market conditions, sales results, and customer feedback. WipWare will occasionally ask you for reports of this nature.
You maintain commercial liability insurance and indemnify WipWare for actions related to your operations.
See also:
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