Our commitment to you: to exceed your expectations
Our aim is to build a long-term relationship with you. The foundation of this relationship is our Service Commitment – to anticipate and exceed your expectations. Our Service Commitment sets out the standards that our customers can expect from WipWare and that we demand of ourselves.
Silver
- Software Updates
- Weekly Remote System Checkup & Service
- Priority Access to WipWare Technical Services
- Monthly Service Reports
Gold
- Software Updates & Upgrades*
- Weekly Remote System Checkup & Service
- Priority Access to WipWare Technical Services
- Monthly Service Reports
Platinum
- Software Updates & Upgrades*
- Annual WipWare Technician Site Visit**
- Weekly Remote System Checkup & Service
- Priority Access to WipWare Technical Services
Maximize Your Company’s ROI
- WipWare Service Plans enable you to optimize your technology investments by providing offerings that minimize downtime and maximize your return on investment.
Data Safeguard
- WipWare Service Plans give you peace of mind that your system is online, up to date and collecting relevant data that you need.
Fast Resolution
- WipWare Service Plans help maximize system uptime through preventative maintenance, rapid response and direct contact to WipWare Technical Services.
* WipWare product software upgrade only; additional hardware or software (if required) is extra.
** Based on one WipWare Technician on-site for one work day (8 hours). Some conditions may apply.
