WipWare

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Technical Support

Our commitment to you: to exceed your expectations

Our aim is to build a long-term relationship with you. The foundation of this relationship is our Service Commitment – to anticipate and exceed your expectations. Our Service Commitment sets out the standards that our customers can expect from WipWare and that we demand of ourselves.

Silver

  • Software Updates
  • Weekly Remote System Checkup & Service
  • Priority Access to WipWare Technical Services
  • Monthly Service Reports

Gold

  • Software Updates & Upgrades*
  • Weekly Remote System Checkup & Service
  • Priority Access to WipWare Technical Services
  • Monthly Service Reports

Platinum

  • Software Updates & Upgrades*
  • Annual WipWare Technician Site Visit**
  • Weekly Remote System Checkup & Service
  • Priority Access to WipWare Technical Services

Maximize Your Company’s ROI

  • WipWare Service Plans enable you to optimize your technology investments by providing offerings that minimize downtime and maximize your return on investment.

Data Safeguard

  • WipWare Service Plans give you peace of mind that your system is online, up to date and collecting relevant data that you need.

Fast Resolution

  • WipWare Service Plans help maximize system uptime through preventative maintenance, rapid response and direct contact to WipWare Technical Services.

 

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* WipWare product software upgrade only; additional hardware or software (if required) is extra.

** Based on one WipWare Technician on-site for one work day (8 hours). Some conditions may apply.